Organization
Your Apiable billing
Your own Apiable subscription: the plan you pay Apiable for, the allowances it includes for API portals, organization owners, and gateways, the usage add-on for metered events, and how to upgrade, downgrade, or manage it.
The Billing & Subscriptions page is your own Apiable subscription: the plan you pay Apiable for, the allowances it includes, the optional usage add-on, and your next billing date. You reach it under Settings, Organization, Billing & Subscriptions.
What is the Billing and Subscriptions page?
It is where you see and change your Apiable subscription. The page shows your current tier, your next billing date, the allowances your plan includes, and the usage add-on. It is the bill you pay Apiable, separate from how you bill your developers.
The page reads from your organization's subscription. What you can do on it depends on whether you are on a self-service tier or a custom plan.
What plans and tiers can I be on?
Apiable offers three self-service tiers, Startup, Growth, and Enterprise, each shown as a card with the action available for it. Your current tier is highlighted, and a trial tier shows a trial marker.
| Tier | Typical action on the card |
|---|---|
| Startup | Buy now during a trial, Manage when it is your current paid tier, or Downgrade to move down to it. |
| Growth | Buy now or Upgrade to move up to it, Manage when current, or Downgrade from a higher tier. |
| Enterprise | Contact sales to discuss it, or Manage when it is your current plan. |
For pricing, the page links to the Apiable pricing page. Enterprise's Contact sales opens an Apiable sales contact form.
What allowances does my plan include?
Three allowances: API portals, organization owners, and API gateways. Each is shown as a block with how many you are using against the number your plan allows.
| Allowance | What it counts |
|---|---|
| API portals | The number of API Portals your plan permits, against how many you have. |
| Organization owners | The number of organization owner seats your plan permits, against how many are filled. |
| API gateways | The number of API gateways your plan permits, against how many are connected across your portals. |
When you reach an allowance, moving to a higher tier raises it. Use the tier cards above to upgrade.
What is the usage add-on?
The usage add-on meters API events and bills them by the package. It is off by default. When on, the page shows your total events this month and the current-month usage charge, and you turn it on with a confirmation step.
- On the Billing and Subscriptions page, find the Usage add-on block.
- Toggle it on. A confirmation appears before the add-on is enabled.
- Confirm. The toggle label changes to enabled, and the block begins showing your events this month and the current-month charge.
The usage add-on here is what Apiable charges you for metering. It is distinct from the usage-based pricing you can charge your own developers, which is set under Monetization.
How do I change or manage my subscription?
Use the action on the tier card. Upgrade and Downgrade move you between tiers, Buy now converts a trial to a paid plan, and Manage opens the Stripe billing portal where you handle payment details and invoices.
| Action | What it does |
|---|---|
| Buy now | Converts a trial on that tier into a paid subscription. |
| Upgrade / Downgrade | Moves your subscription up or down to the selected tier, with a confirmation. |
| Manage | Opens the Stripe billing portal in a new tab for payment method, invoices, and cancellation. |
| Contact sales | Opens an Apiable sales contact form, used for Enterprise. |
When do I get billed?
The page shows your next billing date, taken from your upcoming invoice. Your subscription renews on the same date.
If you are within a free trial, the tier shows a trial marker and the card offers Buy now to convert to a paid plan before the trial period closes.
What does custom billing mean?
Custom billing means your account is on a negotiated plan rather than the self-service tiers. The tier cards are disabled, a banner notes the arrangement, and usage charges read "custom". Changes go through Apiable, not the in-app buttons.
If your account shows no subscription at all, the page links to the Apiable pricing page to start one.
Troubleshooting
Match what you see to the fix:
| What you see | What to do |
|---|---|
| A banner about custom billing and disabled tier cards | Your account is on a negotiated plan. Tier changes go through Apiable, not the in-app buttons. Contact Apiable to adjust it. |
| "No current subscription" with a link to the pricing page | The account has no Apiable subscription. Open the pricing page to choose a plan. |
| The usage add-on toggle will not turn on | The usage add-on is not available on your account. The toggle is disabled until the feature is enabled for the account. |
| The usage add-on will not turn off | Cancellation is not automatic. Contact Apiable support to remove the add-on. |
| An allowance shows you at or over the limit | Your plan's allowance is reached. Use the tier cards to upgrade to a plan with a higher allowance. |
| Charges show "custom" instead of an amount | Your account is on custom billing, so usage is not priced through the self-service tiers. |
Where to next
Monetization
The separate setup for charging your own API developers, including connecting Stripe and pricing your plans.
API Portals
The portals that count against your API portals allowance, and how to build and configure them.
API gateways
The gateways that count against your gateways allowance, and how to connect them.
Members and roles
The organization owners that count against your owners allowance, and the roles you assign them.